Project Manager - MS Dynamics CRM Implementation

Dublin, County Dublin, Ireland · Client - Project Management · Contract


We are looking for a Senior Project Manager to take part in a high-profile IT Transformation Project for this public-sector organisation. This organisation is currently going through a complex ICT systems and infrastructure replacement programme. 2 phases out of 3 are now complete.

One particular goal of this programme of work was to deliver a case management solution (Microsoft Dynamics CRM). Significant progress has been made and the bulk of functionality related to the system deployed during 2017 and 2018 (Phases 1 and 2). Phase 3 of the project includes optimisation of the case management system (Microsoft Dynamics CRM), completion of three remaining business processes and development of the website and portal to facilitate online delivery of services.

They are currently at the end of implementation of Phases 1 and 2 which includes various amendments and enhancements to the case management system, implementation and development of support arrangements with vendors and a comprehensive training and support programme for staff.

The final third phase of this Programme of work is yet to commence. The main part of Phase 3 relates to the development of a website and portal. A draft Project Plan has already been prepared.


Key Responsibilities:

Education & Experience:

Apply for this job